1. Who we are
Lottra ("Lottra", "we", "us") is a free-to-play promotional sweepstakes platform delivered as a Telegram Mini App. By accessing or using Lottra you agree to these Terms of Service ("Terms"). If you don't agree, don't use Lottra.
2. Eligibility
- You must be at least 18 years of age (or the legal age of majority in your jurisdiction, whichever is older).
- You must be a legal resident of a country where Lottra operates. Lottra is currently not available to residents of: United States, Brazil, North Korea, Iran, Syria, Cuba, Russia, China, Sudan, Venezuela, and any other jurisdiction where sweepstakes promotions are prohibited.
- Employees of Lottra and their immediate families are not eligible to win prizes.
- You must have a valid Telegram account in good standing.
3. Two-currency model
Gold Coins (GC)
Gold Coins are an in-game token used for entertainment-only features such as casual mini-games. Gold Coins have no monetary value, are not redeemable for cash or prizes, and cannot be transferred between users. Purchases of Gold Coins (where available) are final and non-refundable except as required by applicable law.
Sweep Stars (⭐)
Sweep Stars are free promotional entries used to enter sweepstakes draws. Sweep Stars are never sold. They are awarded as a bonus with Gold Coin purchases, earned through gameplay, granted via the free Alternative Method of Entry (AMOE), or distributed through promotional events. Each Sweep Star represents one entry into a sweepstakes draw and may, subject to the official rules, be redeemed for cash prizes via the in-app payout flow.
4. Your account
- You agree to provide accurate information when prompted (e.g., during identity verification).
- You may have only one account. Multiple accounts, shared devices used to circumvent limits, or accounts created to game referral bonuses will be terminated and balances forfeited.
- You are responsible for maintaining the security of your Telegram account, which is used to authenticate to Lottra.
- We may suspend or terminate accounts that violate these Terms, applicable law, or that we reasonably believe are engaged in fraudulent activity.
5. Identity verification (KYC)
To request a payout of cash prizes, you must complete identity verification. We collect your full legal name, date of birth, country of residence, government-issued ID details, and (where applicable) mobile money information. We use this data solely to comply with applicable anti-fraud, anti-money-laundering, and sweepstakes laws.
We may decline verification at our sole discretion. If verification is declined, any cash-value Sweep Stars remain in your account but cannot be paid out until verification succeeds.
6. Prizes and payouts
- Cash prizes are paid via mobile money (M-Pesa, MTN Mobile Money, Airtel Money, etc.) or other supported rails depending on your country.
- Minimum payout, payout fees, and processing times are shown in-app at the time of withdrawal.
- You are solely responsible for any taxes owed on prizes won. Where required by law, we will withhold and report.
- Prizes are awarded subject to the Official Sweepstakes Rules.
- If a draw is voided due to fraud, technical error, or force majeure, entries will be refunded to participating users.
7. Prohibited conduct
You agree not to:
- Use bots, scripts, emulators, or any automated means to play, tap, claim rewards, or enter draws.
- Exploit bugs, glitches, or unintended behavior to gain an advantage.
- Create multiple accounts or use another person's identity.
- Use VPNs, proxies, or other tools to misrepresent your country of residence.
- Engage in money laundering, fraud, or any illegal activity using Lottra.
- Reverse-engineer, scrape, or interfere with the operation of the service.
- Sell, trade, or transfer Sweep Stars, Gold Coins, accounts, or prize entitlements outside the official in-app flow.
Violations may result in account suspension, balance forfeiture, and disqualification from current and future draws. In serious cases we will cooperate with law enforcement.
8. Provably-fair draws
Sweepstakes winners are selected by a cryptographically-verifiable commit-reveal random number generator. Each draw publishes a hashed seed commitment before entries close, and the corresponding seed is published upon draw — allowing any user to independently verify the result.
9. Intellectual property
Lottra, the Lottra logo, the in-app artwork, and all related marks are the property of Lottra or its licensors. You may not use them without our prior written consent. Game mechanics, code, and content are protected by copyright and trademark law.
10. Disclaimers
Lottra is provided "as is" and "as available." We make no warranty that the service will be uninterrupted, error-free, or free of viruses or other harmful components. Telegram is a third-party service; we are not responsible for outages, bugs, or changes in the Telegram platform that affect Lottra.
11. Limitation of liability
To the fullest extent permitted by law, in no event will Lottra, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the service. Our total aggregate liability for any claim arising from or related to the service will not exceed the greater of (a) the amount you paid Lottra in the twelve months preceding the claim, or (b) USD 100.
12. Changes to these Terms
We may update these Terms from time to time. Material changes will be announced in-app and via Telegram bot message at least 14 days before taking effect. Continued use of Lottra after the effective date constitutes acceptance of the updated Terms.
13. Termination
You may stop using Lottra at any time. We may suspend or terminate your access for any breach of these Terms, for legal or regulatory reasons, or at our reasonable discretion. Upon termination, unredeemed Sweep Stars may be forfeited; verified cash payouts pending at the time of termination will be honored where lawful.
14. Governing law and disputes
These Terms are governed by the laws of the jurisdiction in which Lottra is registered. Disputes will first be addressed through good-faith negotiation. Where required by local law, you may bring consumer claims in your country of residence.
15. Contact
Questions about these Terms? Email support@lottra.app or message @LottraSupportBot.