Operating entity
Lottra is operated by Lottra LTD, a private limited company incorporated in the Republic of Cyprus.
Registered office
45 Arch. Makariou III Avenue
3021 Limassol
Republic of Cyprus
Director
Dan Weiss
Contact
General enquiries, legal notices, partner requests, and support: info@lottra.app.
In-app player support is available inside the Telegram Mini App via the "?" help button, or by messaging @lottraapp_bot on Telegram.
Regulatory framing
Lottra is a free-to-play skill-and-chance sweepstakes app. Sweep Stars (⭐) are in-app currency earned through gameplay and used to enter free Bronze draws. Premium Tickets (🎟️) are digital collectibles granted as a bonus with certain Sweep Stars packs; they are not sold as raffle entries. See the Sweepstakes Rules and Free Entry (AMOE) pages for the full framework.
Restricted jurisdictions
Lottra does not accept pack purchases, raffle entries, or cash withdrawals from users located in the United States, Brazil, Russia, China, North Korea, Iran, Syria, Cuba, Sudan, or Venezuela. Users in these jurisdictions may create accounts and play the free tap game, but the monetisation and raffle-entry paths are blocked.
Complaints and dispute resolution
We aim to answer support enquiries at info@lottra.app within 3 business days. If a complaint remains unresolved you may escalate to the Cyprus Consumer Protection Service at consumer.gov.cy or, for EU-resident users, via the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.